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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too small for my head and tightening could be tight
One of the best purchases i have made on aliexpress. Fast delivery.
Thanks to the store. I got it quickly. Pillow-super!!!, bought reading numerous reviews and exactly-class!!, excellent quality. Came in the case it is convenient to take on trips. Very satisfied with the purchase. Thank you!,!!!!!!!,
Very fast delivery. Nice product, as in photos. I am not sure if it will fit my long neck.
Everything is fine
High quality materials, even the texture of the gift bag is so good. Wish it was tighter but there is nothing to complain about since that's not how it's used anyway. The texture and the feel of it is so good, there is a side pocket for your phone. So 10/10! arrived to Morocco in 26 days.
This pillow arrived so fast and made it before my trip which makes me super happy, I can sleep during my 10 hours in bus trip. It is really soft, the memory foam is high quality and it doesnt smell bad at all. You can wash the cover or even the whole pillow. I live it so much. Highly recommend.
Excellent neck pillow. Super comfortable, and definitely high quality. 5/5. I already used it for two flights, and was very happy with it. Because it's perfectly soft yet sturdy, the only "downside" (not really) is that even when packed in the supplied bag, it still takes up a bit of space. However, the only way around that would be to buy an inflatable one, and this product will surely always be more comfortable than an inflatable variant. My advise - just get this, and attach it to the side of your bag (or carry it straight around your next) when going through the airport. There was also an issue with delivery, but the store arranged a replacement without any issues. Fully recommend.
Very comfortable and soft. Very much. Thanks to the store.
item received fast and well pack. the pillow is firm and can compress nicely into a small bag. good buy
Very good! Just like the picture. I’m very satisfied
Very nice product
Everything is fine
Super fast shipping. 12 days. Excellent pillow
Great quality
Excellent Products. Real value for money.
A pillow of good quality, made of pleasant to the touch material, complete with a cover, a small pocket is provided for example for a mask for sleep and birush.
Everything is fine. the seams are even. the threads do not stick out. the zipper is built perfectly. the cover. thanks for the goods. everything is as stated. good quality. i advise you to buy
Pillows just superrrrrrr!